Refund & Cancellation Policy

This Refund & Cancellation Policy explains how refunds work for services delivered by Digicreature Technologies. It should be read alongside our Terms of Service. By engaging us, you agree to the terms below.

1. Overview

We offer three engagement types, each with its own refund treatment:

2. Project-based services

Fixed-scope project engagements (e.g., e-commerce builds, custom development, one-off SEO audits) are structured around defined milestones. Each milestone represents a substantive deliverable — for example, discovery & strategy, design, front-end build, back-end integration, launch.

Payments are collected at the start of each milestone. Once work on a milestone has commenced:

• Completed and delivered milestones are non-refundable.
• Milestones in progress may qualify for a partial refund proportional to work not yet completed, assessed on a case-by-case basis.
• Milestones not yet started are refundable in full, less any pass-through third-party costs already incurred (e.g., stock media licences, domain purchases, hosting deposits).

If the project is cancelled mid-milestone, we will provide a written breakdown of work completed and the pro-rata refund amount, if any.

3. Monthly retainers

Retainer engagements (e.g., ongoing SEO, digital marketing management, content production) are billed in advance for each service month.

• Retainer fees are non-refundable for the current billing period once work has started.
• You may cancel a retainer with 15 days' written notice before the next billing cycle. Cancellation must be sent to digicreaturetechnologies@gmail.com.
• Upon cancellation, we will complete deliverables committed for the current cycle and hand over all owned assets (code, content, campaign accounts, reporting dashboards).

If we are unable to deliver committed work within a billing period due to reasons within our control, we will either extend the delivery timeline at no additional cost or credit the equivalent value to your next month, at your choice.

4. Discovery calls & consultations

Our 30-minute discovery calls are free of charge and do not create any financial obligation on your part. Written proposals delivered after a discovery call are also complimentary. Payment is only due once you sign a statement of work.

5. Third-party costs

Some engagements involve pass-through third-party costs — for example:

• Domain registration and renewal fees
• Hosting and CDN subscriptions
• Premium plugin, theme, or API licences
• Paid advertising media spend (Google Ads, Meta Ads, LinkedIn Ads)
• Stock imagery, video, or font licences

These costs are billed either directly to you or on our invoice. They are non-refundable once paid to the third-party vendor, regardless of the state of the overall engagement.

6. How to request a refund

Refund requests must be submitted in writing to digicreaturetechnologies@gmail.com and include:

1. Your invoice number and payment reference
2. A description of the milestone / service period in question
3. The specific reason for the refund request
4. Any supporting evidence (screenshots, communication threads, etc.)

We aim to acknowledge refund requests within 3 business days and to complete the review within 15 business days.

7. Refund timelines

Once a refund is approved:

• UPI / bank transfer: credited within 5–7 business days.
• Credit card / Stripe / Razorpay: credited within 7–14 business days, depending on your bank.
• International wire transfers: credited within 14–21 business days.

Refunds are processed to the original payment method wherever possible. If the original method is unavailable, we will coordinate an alternative.

8. Chargebacks

If you disagree with an invoice, please contact us before initiating a chargeback so we can review the matter together. Chargebacks filed without prior notice may result in suspension of services and additional bank-imposed fees, which will be recoverable from you.

9. Exceptions

The following situations are handled as exceptions and may qualify for a full or partial refund at our discretion:

• Duplicate payment made in error
• Failure of essential deliverables due to circumstances within our control
• Material misrepresentation on our part during the sales process
• Regulatory or legal requirement to refund

10. Governing law & disputes

This Refund Policy is governed by the laws of India. Any dispute arising from a refund matter that cannot be resolved through good-faith discussion will be submitted to binding arbitration seated in Chennai, Tamil Nadu, India under the Arbitration and Conciliation Act, 1996.

11. Contact

Refund-related questions:

• Email: digicreaturetechnologies@gmail.com
• Contact form: digicreature.com/#contact